Designtalent.AI
Founder and Product Design Leader
2026 – Present
UX Strategy & Design
- Designed, coded, and shipped a two-sided talent marketplace from 0 to 1, working with an AI copilot, defining its information architecture and flows.
- Talent matching scores keep humans in control of the hiring decision.
UX Strategy & Design
Product Design / UX Strategy Consultant (Contract)
2010 – Present
Microsoft, Citizens, Cigna, CVS Health, Fidelity, Google, GE
- Microsoft / Itaú: AI assistant for Brazil’s largest bank, via a Microsoft co-innovation squad. MVP shipped in 4 months; now resolving 1M+ inquiries a month at 85%+ accuracy.
- Fidelity: login and MFA for 40M+ members. Fraud losses cut by $12M a year; login redesign saved $6M+ a year, authentication up 4%.
- Cigna (2018–2020): Lead Product Designer and team lead for 5 designers and 2 researchers; oversaw the Cigna.com redesign across its 5 pillars. Mobile chat MVP live in 6 months: NPS up 4+, $3M+ saved a year, calls down 4%.
- Citizens: mobile banking and P2P at a 4.7-star rating; in-app self-service raised NPS 2+ and cut support calls 5%.
- CVS Health: led Visa Checkout in ecommerce checkout and the “Buy it again” Easy Reorder feature; items added to cart up 3%+.
- GE: lead product designer on predictive analytics software; facilitated a design strategy workshop with engineers, data scientists, and ML practitioners.
Advertising Ventures, Inc.
Director of Product Design (Interim)
2006 – 2010
- UX strategy for consumer mobile and web, including hospitality and food-service brands such as Marriott and Dunkin’, plus CVS Health.
- Built design systems and reusable component libraries; recruited, developed, and coached design talent.
- Engagement and loyalty experiences that improved adoption and retention; client workshops translating business goals into design strategy.
University of Rhode Island
BS, Management Information Systems